Shipping Policy

Effective Date: January 17, 2025

At Golden Glow Gems, we strive to provide a reliable, fast, and secure shipping experience for all eyewear orders. This Shipping Policy outlines the steps involved in processing, shipping, and delivering your order. By purchasing from our website, you agree to the terms outlined in this policy.

1. Shipping Locations

We currently offer domestic shipping within the United States. We do not offer international shipping at this time. Please check back in the future for any updates regarding international shipping.

2. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days from the time of order placement. Business days are Monday through Friday, excluding holidays.

  • Order Confirmation: Once your order is successfully placed, you will receive an email confirmation with details of your purchase. After your order has been shipped, you will receive a follow-up email with tracking information.

3. Shipping Methods and Delivery Times

We offer a range of shipping options to ensure timely delivery of your eyewear order. The available shipping methods and estimated delivery times are as follows:

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days
    • Cost: Calculated at checkout

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days
    • Cost: Calculated at checkout

  • Overnight Shipping (Next Business Day):

    • Estimated delivery time: 1 business day
    • Cost: Calculated at checkout

Please note that delivery times are estimates and may vary due to factors such as weather conditions, high order volumes, and carrier delays.

4. Shipping Rates

Shipping costs are calculated based on the weight, size, and destination of your order. You will see the exact shipping charges during checkout before you confirm your order.

  • Free Standard Shipping: Available for orders over $100 (within the U.S. only).

  • Flat-rate Shipping: Applies to orders under $100. The exact rate will be shown at checkout.

5. Order Tracking

Once your order has shipped, you will receive an email containing tracking information. You can track the status of your shipment using the tracking number provided by the carrier.

If you have not received your tracking information, please check your spam folder or contact us at info@goldenglowgems.com for assistance.

6. Shipping Delays

While we make every effort to ship orders promptly, there are factors beyond our control that may cause delays, including:

  • Weather conditions or natural disasters
  • Shipping carrier delays
  • High order volume during peak seasons or promotional periods
  • Unexpected supply chain disruptions

If your order is significantly delayed, we will notify you as soon as possible.

7. Incorrect Shipping Information

Please ensure that your shipping address is accurate and complete when placing your order. Golden Glow Gems is not responsible for delays or issues caused by incorrect or incomplete shipping details.

If you realize there is an error with your shipping address after placing your order, please contact us immediately at info@goldenglowgems.com. We will do our best to update your shipping details before the order is dispatched.

8. Lost or Damaged Items

In the rare event that your package is lost or damaged during shipping, please contact us within 7 days of receiving your order. We will work with you and the shipping carrier to resolve the issue.

  • Lost Packages: If the shipping carrier confirms that the package is lost, we will either resend the items or issue a refund, depending on the circumstances.

  • Damaged Items: If your order arrives damaged, please take photos of the damaged items and email them to us along with your order number. We will assist you in arranging a replacement or refund.

9. Returns Due to Shipping Issues

If your order is lost, damaged, or incorrect due to a shipping issue, please refer to our Refund and Returns Policy for detailed instructions on how to initiate a return or request a replacement.

10. Contact Us

If you have any questions or concerns regarding shipping, please feel free to reach out to us:

Golden Glow Gems
2652 Fleming Way,
Richmond, Virginia,
United States

Phone: 804-668-1975
Email: info@goldenglowgems.com
Website: goldenglowgems.com

Thank you for shopping with Golden Glow Gems! We are committed to providing you with an excellent shipping experience. Should you have any questions or require further assistance, our customer support team is always here to help.