Payment Policy

Effective Date: January 17, 2025

At Golden Glow Gems, we are committed to providing you with a seamless and secure payment experience when purchasing our eyewear. This Payment Policy outlines the available payment methods, processing details, and security measures we use to ensure your transactions are safe and convenient. By placing an order on our website, you agree to the terms and conditions of this policy.

1. Accepted Payment Methods

We accept the following payment methods for all eyewear purchases:

  • Credit and Debit Cards: We accept payments from major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: You can also use PayPal for a secure and quick checkout experience.

  • Other Payment Methods: Depending on availability, we may also offer additional payment options such as Apple Pay and Google Pay.

All payments are processed in U.S. dollars (USD).

2. Payment Processing

  • Authorization: When you place an order, your payment method will be authorized to verify the availability of funds. We will confirm the payment authorization before processing your order.

  • Payment Capture: The payment will be captured when your eyewear order is shipped. This means the funds will be debited from your account once your order has been dispatched.

  • Order Confirmation: After payment is successfully processed, you will receive an order confirmation email with the details of your purchase, including the items bought and the total amount charged.

  • Declined Payments: If your payment is declined, we will notify you immediately. You will be given the option to update your payment information. If we are unable to process the payment after multiple attempts, your order will be canceled.

3. Security of Payment Information

At Golden Glow Gems, we prioritize the safety and security of your payment information:

  • SSL Encryption: All sensitive payment data, including your credit card information, is encrypted using Secure Socket Layer (SSL) technology, ensuring that your personal and payment details are securely transmitted.

  • PCI-DSS Compliance: We comply with the Payment Card Industry Data Security Standard (PCI-DSS) to provide the highest level of protection for your payment information.

4. Billing Information

When placing an order, please ensure that your billing information (name, address, payment details) is accurate and complete. This information is necessary to verify your payment and process your order.

  • Billing Address Verification: We verify the billing address you provide with your payment provider to prevent fraud. If there are discrepancies, we may ask for additional information or decline the transaction.

5. Sales Tax

Sales tax will be applied based on the shipping address and the applicable state and local tax rates. The appropriate tax amount will be calculated and displayed during checkout before you confirm your order.

6. Refunds and Adjustments

  • Refunds: In the event of a return or order cancellation, refunds will be processed to the original payment method. Please refer to our Refund and Returns Policy for more information on how returns and refunds are handled.

  • Payment Adjustments: If you notice any discrepancies with your payment or billing, please contact us immediately. We will review the issue and make necessary adjustments to your payment.

7. Payment Issues

If you experience any issues while making a payment or have concerns about the charges on your order, please contact us for assistance. We are committed to resolving any payment-related issues and ensuring a smooth transaction process.

8. Changes to Payment Policy

We may update or modify this Payment Policy from time to time. Any changes will be posted on our website with an updated Effective Date. We encourage you to review this policy periodically to stay informed about how we handle payments.

9. Contact Us

If you have any questions or concerns regarding payments, please feel free to reach out to us:

Golden Glow Gems
2652 Fleming Way,
Richmond, Virginia,
United States

Phone: 804-668-1975
Email: info@goldenglowgems.com
Website: goldenglowgems.com

Thank you for shopping with Golden Glow Gems! We are dedicated to providing you with a secure and convenient payment experience. If you have any questions or need assistance, our customer support team is here to help.